privacy policy
1. IntroductionDUM KERAMIK AB, headquartered at Heleneborgsgatan 14, SE-117 32 Stockholm, Sweden, values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in line with the General Data Protection Regulation (GDPR). For questions, contact us at studio@dumkeramik.com.
2. Information We CollectWe may collect the following types of personal data:→ Contact Information:Such as your name, email, phone number, and shipping/billing addresses.→ Payment Information:Payment details are processed through secure third-party providers (we do not store full payment details).→ Usage Data:Information about your interactions with our website (e.g., pages visited, time spent).→ Cookies and Tracking Data:Cookies and similar tracking technologies to improve user experience and analyze site traffic.
3. How We Use Your Information
We use your personal data for the following purposes:
→ Order Processing:To fulfill orders, arrange shipping, and manage payments.→ Customer Support:To respond to your inquiries and provide customer support.→ Marketing (with Consent):To send promotional updates, which you may opt-out of at any time.→ Website Optimization:To improve website functionality and tailor your user experience.
4. Legal Basis for Processing
The legal bases for processing your data under GDPR include:
→ Contractual Necessity:Processing your data to complete orders and provide support.
→ Consent:For marketing communications, which can be withdrawn at any time.→ Legitimate Interests:For internal analytics and service improvement.
5. Data RetentionWe retain personal information only as long as necessary to fulfill the purposes outlined, including legal obligations, accounting, and compliance requirements.
6. Data Sharing and Disclosure
We may share your data with trusted third parties solely for business purposes, including:
→ Payment Processors:To handle payment transactions.
→ Shipping Providers:To complete delivery of orders.→ Analytics Services:To understand website usage and improve our services.
Each third-party provider adheres to data protection laws, and we do not sell your data.
7. Cookies and Tracking TechnologiesWe use cookies and similar technologies to enhance site functionality, personalize your experience, and analyze traffic. You may manage cookie settings through your browser.
8. International Data TransfersIn cases where data is transferred outside the EU/EEA, we ensure adequate protection, typically through standard contractual clauses or equivalent safeguards in compliance with GDPR.
9. Your Rights under GDPRYou have the following rights concerning your data:
→ Access:To request a copy of your data.
→ Correction:To update inaccurate information.→ Deletion:To request deletion of your data where legally permissible.
→ Objection:To object to data processing under certain circumstances.→ Withdrawal of Consent:To opt-out of marketing communications.
To exercise your rights, please contact studio@dumkeramik.com.
10. Data SecurityWe prioritize data security and work with Webflow, which provides robust measures to safeguard personal data on our e-commerce platform. Webflow’s security features include SSL encryption for secure data transmission, data protection through Amazon Web Services (AWS) infrastructure, and compliance support with GDPR standards. In addition to Webflow’s measures, DUM KERAMIK implements industry-standard encryption, access controls, and secure backup practices to protect against unauthorized access, disclosure, alteration, or destruction of your personal information.
11. Data Breach NotificationIn the event of a data breach, we will notify affected individuals and relevant authorities as required by GDPR.
12. Updates to This Privacy PolicyDUM KERAMIK may update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of our services implies acceptance of the revised terms.
For further questions about this Privacy Policy, contact studio@dumkeramik.com.
